Observability

See every automation, agent, and workflow in motion.

Monitor performance, reliability, latency, exceptions, handoffs, tool calls, and operational health across your full automation ecosystem.

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Logs alone are not enough.

Enterprise automation now spans AI agents, bots, workflows, APIs, scripts, orchestration layers, and human approvals. Each platform produces its own logs, metrics, and alerts — but none of them connect into a coherent operational picture.

Teams need end-to-end observability across the full automation lifecycle: from agent tool calls and bot runs to workflow completions, human handoffs, and SLA outcomes.

Platform-specific dashboards only
No cross-workflow visibility
Exception buried in log files
Agent reasoning not visible
Human handoffs not tracked
SLA breach discovered after the fact

Observability Dashboard

Automation Observability · Live
Agent Success Rate
94.2%
+2.1% this week
Exception Rate
2.8%
↑ from 1.9% — review
Handoff Rate
3.1%
↓ trending down
P95 Latency
380ms
SLA: 500ms
Workflow Health by Department
Finance
13
HR
11
Procurement
15
Customer Ops
14
Exception Hotspots
Customer Triage Agent8.2%
Invoice Validation Bot4.1%
HR Data Sync3.7%
PO Approval Workflow2.2%

What Observability tracks.

Agent success rate

Track goal completion, tool-call outcomes, reasoning failures, and overall agent reliability across deployed AI agents.

Bot and workflow completion rate

Monitor RPA bot runs, workflow executions, and process completions against expected throughput and SLA targets.

Exception hotspots

Surface the processes, steps, and integrations generating the most exceptions, retries, and failures.

Human handoff rate

Track how often automation escalates to human review, approval, or intervention — and whether that rate is trending up or down.

Workflow latency

Measure end-to-end processing time, step-level latency, queue wait times, and bottlenecks across every workflow.

SLA breach rate

Monitor SLA compliance in real time and identify which processes are most at risk of breaching service commitments.

Tool-call performance

Track AI agent tool calls, external API calls, and integration calls for success rate, latency, and failure patterns.

Failure pattern analysis

Identify recurring failure modes, time-based anomalies, dependency failures, and systemic reliability issues.

Key observability metrics.

Agent success rate
Goal completion and overall reliability across deployed AI agents
Bot success rate
RPA bot runs completing without errors or unhandled exceptions
Workflow completion rate
End-to-end process completions vs expected throughput targets
Tool-call failure rate
Failed API and tool calls made by AI agents during execution
Exception rate
Exceptions surfaced per workflow run across your automation estate
Retry rate
How often automations retry before succeeding or failing
Human handoff rate
How often automation escalates to human review or approval
Workflow latency
End-to-end processing time and step-level bottlenecks
Queue backlog
Work items queued and waiting for automation to process
SLA breach rate
Processes breaching service-level commitments in real time
Escalation rate
Failures requiring manual escalation or human intervention
Processing volume
Total tasks, events, and runs across your automation estate

Monitor your automation estate.

Get end-to-end visibility across every agent, bot, workflow, and integration in your automation landscape.

Monitor your automation estate